Quality Policy
WHO WE ARE
We commit to actively listen to our customers and offer tailored solutions to real needs, while carefully monitoring trends in the pharmaceutical market, both with regard to therapeutic solutions and the legislation which supports and controls the industry.
Integrity and flexibility in professional relationships are core values for Pharmaissues in the establishment of long-term partnerships with our customers; therefore, we acknowledge and recognize the specificities of each project and customer.
We endeavor to adapt as well as possible – not just to your project, but also to your culture.
We tailor our solutions to your market, your timelines and your budget. And if your project changes, so do we.
MISSION
To be a leading company in the field of Pharmaceutical Consultancy, by providing global services with the goal of ensuring customer satisfaction and focusing on achieving quality and service excellence.
VISION
To be a benchmark of excellence and a value creator and be recognized as one as the main business partners for the Pharmaceutical Industry in its field.
VALUES
Customer satisfaction: Customer satisfaction is our highest priority, as well as maintaining partnerships rooted on trust and responsibility.
Valuing and respecting people: The biggest asset of an organization are the people who are part of it.
Exceptional results: Service excellence and focus on results.
At Pharmaissues – Consulting Lda., we recognize the importance of Quality for our services and are committed to ensuring our continuous improvement and development – which is why we adopt a systematic approach to Quality Management.
To best comply with the below principles, we have implemented a Quality Management System in accordance with NP EN ISO 9001:2015. Our Quality Policy takes into account the principles established in the standard, the laws of the pharmaceutical industry, and our company’s guiding principles resulting from our mission and vision. These principles are part of our company’s culture and allow us to achieve full customer satisfaction and provide quality excellence with services based on trust, confidentiality, and professional ethics.
We are committed to actively listen to our customers and offer tailored solutions to their real needs while closely monitoring trends in the pharmaceutical market, both with regard to therapeutic solutions and the laws and regulations that support and control the industry.
Integrity and flexibility in professional relationships are core values for Pharmaissues in the establishment of long-term partnerships with our customers; therefore, we acknowledge and recognize the specificities of each project and customer.
We endeavor to adapt as well as possible – not just to your project, but also to our culture and yours, so we can offer tailor-made solutions adapted to the market at any given time. Additionally, in order to ensure the continuous improvement of the performance and effectiveness of our QMS, we systematically assess results and regularly review our quality system, while complying with its requirements and monitoring, reviewing and pursuing the company’s objectives.
Pharmaissues is focused on training, educating and raising awareness in employees to ensure the quality of the tasks performed, and make sure that they always act in a conscious, ethical and responsible manner. Finally, Management is committed to ensuring that all necessary actions are taken to develop and improve the effectiveness of the processes in place at Pharmaissues.
Privacy Policy
GDPR – PRIVACY POLICY
Your privacy is important to us.
We respect your privacy and are committed to protecting it.
We are aware of the concerns you may have regarding the confidentiality of the personal information and data you provide.
This document presents the privacy policy of our website.
This policy allows you to obtain additional information regarding the nature and use we make of the personal data you provide as well as your rights.
By submitting your data, you are accepting our privacy policy.
In accordance with Law No. 67/98, of 26 October, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website is our responsibility.
1. Identity and contact details of the data controller.
The data captured on this website is processed by us.
The information collected on our website is managed and controlled exclusively by us.
We offer sufficient guarantees regarding the protection of your personal information, which is managed in accordance with current legislation regarding the protection of personal information, as well as with this privacy policy.
2. Ground of legitimacy of data processing
Through this website we may collect personal data, received via the contact form with your consent.
3. Purposes
Your data is collected for the purpose of:
– Responding to your queries via the contact form;
– Sending you information about our products and services, news and events (newsletters).
4. Data retention period
The data that is collected and processed via the contact form will only be kept while your order is being processed – after this, your data will be destroyed.
5. Data recipients
We use the personal information provided to contact you and provide all the information you request via our contact form.
Your personal data will never be disclosed to third parties, except in special cases, such as:
– Meeting requirements imposed by the law or by competent governmental or legal authorities.
6. Data security and confidentiality
We strive to implement all necessary precautions to preserve the confidentiality and security of your personal data.
7. Your rights and how you can access, rectify or oppose the processing of your personal data.
Under the terms of the personal data protection law, the data subject is guaranteed the right to access, update, rectify or delete their personal data, which may be done through the various contact details we provide.
If you have any questions about the collection and processing of your data, you can contact us by email or telephone.
8. Data use
We use the personal information provided to contact you and provide all the information you request via our contact form.
We shall not transfer or sell your personal data to third parties.
We disclose your personal data only if we are required to by law or court decision.
9. How we use cookies
“Cookies” are stored on your computer via your browser, and they only retain information related to your preferences, thus not including your personal data.
In the text below you can find more information about the different types of cookies we use and the purpose of each one of them:
– Strictly necessary cookies: These allow you to browse the website and use its applications. Without these cookies, the services you request cannot be provided.
– Analytical cookies: These cookies are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.
– Functional cookies: These save your preferences regarding the use of the website, so that you don’t need to reconfigure the website every time you visit it.
10. Contact information
If you need more information, please contact us via the following email: geral@pharmaissues.pt.
Online Dispute Resolution
In case of litigation, the consumer can resort to an Alternative Dispute Resolution Entity for consumers.
List of Alternative Dispute Resolution Entities for consumers
(in accordance with Law no. 144/2015, of 8 September)
ARBITRATION CENTERS OF GENERAL COMPETENCE
National Center for Consumer Conflict Information and Arbitration
This center covers the entire the national territory, in areas not covered by a different arbitration center with regional competence
Contact details of the National Center for Consumer Conflict Information and Arbitration
Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
Tel.: +351 213 847 484
E-mail: cniacc@fd.unl.pt
Website: www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographic area covered: Contracts celebrated in the District of Faro.
Contact details of the Algarve Consumer Conflict Information, Mediation and Arbitration Center
Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: +351 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Website: www.consumidoronline.pt
Consumer Conflict Arbitration Center of the District of Coimbra
Geographic area covered: Contracts celebrated in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure , Tábua, Vila Nova de Poiares.
Address:
Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel.: +351 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitragemdecoimbra.com
Consumer Conflict Arbitration Center of Lisbon
Geographic area covered: Contracts celebrated in the Lisbon Metropolitan Area, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel.: +351 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
Consumer Conflict Arbitration Center of Porto
Geographic area covered: Contracts celebrated in the Porto Metropolitan Area, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: +351 225 508 349
E-mail: cicap@mail.telepac.pt
Website: www.cicap.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Geographic area covered: Contracts celebrated in Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Contact details for BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel.: +351 253 617 604
E-mail: geral@ciab.pt
Contact details for VIANA DO CASTELO:
Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 – 394 VIANA DO CASTELO
Tel.: +351 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Website: www.ciab.pt
Madeira Consumer Conflict Arbitration Center
Geographic area covered: Contracts celebrated in the Autonomous Region of Madeira.
Address: Rua Direita nº. 27 – 1º andar – 9050-405 Funchal
Tel.: +351 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Website: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
Vale do Ave Consumer Conflict Arbitration Center / Arbitral Court
Geographic area covered: Contracts celebrated in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Tel.: +351 253 422 410
E-mail: triave@gmail.com
Website: www.triave.pt
More information on the consumer portal www.consumidor.pt
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